This is a challenging but rewarding role in a really busy environment.  Key is the accurate billing of council tax accounts, ensuring we minimise duplicate customer contact and failure demand, getting the right information at point of contact, and ensuring we send the correct bill first time.

Utilising and expanding our online contact forms, and channel shifting residents to these forms is a key aspect of the role.

To be successful you must have in depth knowledge of council tax legislation and administration and be able to provide advice and support for staff and residents on all aspects of council tax.

For further information, please see attached documents.